Refund Policy

Version: v1.0 | Effective date: September 24, 2026

This policy applies to every paid item you buy on QuizPlanet (the "Website") and forms part of our Terms of Service.

1. What we sell and how it is delivered

The Website sells digital content that is not provided on a tangible medium, namely:

• Single full-report unlocks: once payment is confirmed, the full result of that quiz is unlocked on the web page immediately and can be reviewed permanently.
• Stored points: once payment is confirmed, points are credited immediately to your device wallet or account. Every 20 points unlock the full report of one paid quiz.

Payments are processed by third-party providers: TWD payments by ClinkBill (Clink) and USD payments by Waffo.

2. Exception to the 7-day cancellation right

Under Taiwan's Consumer Protection Act and Article 2 of the Regulations Governing Reasonable Exceptions to the Right of Cancellation in Distance Sales, digital content not provided on a tangible medium and supplied with the consumer's prior consent is exempt from the 7-day cancellation right.

Before paying, you must tick a box confirming that the item is digital content delivered immediately after payment and that you agree to waive the 7-day cancellation right once it is delivered. Delivery is complete when payment is confirmed, so we generally do not refund a purchase simply because you changed your mind, except in the cases below.

3. When you can get a full refund

• Duplicate charge: the same purchase was charged more than once; the duplicate amount is refunded once verified.
• Non-delivery: you paid but the report was not unlocked or points were not credited due to a system issue, and we cannot fix it within a reasonable time.
• Material mismatch: the paid content materially differs from the description shown before purchase, reported within 7 days of payment.
• Completely unused points: see section 4.

4. Stored-points rules

• Points never expire.
• Points can only be used on this Website; they cannot be transferred, exchanged for cash, or used toward other goods.
• A point purchase whose points are completely unused can be fully refunded if requested within 7 days of purchase. Once any point from that purchase has been used (including to unlock a report), or after 7 days, it is non-refundable.
• Bonus points from the first-3-top-ups promotion are a gift; they are refunded or clawed back together with the original purchase and have no separate cash value.
• Points or unlocks obtained from redeem codes are not refundable.

5. What happens after a refund

• When a report unlock is refunded, access to that quiz's full report is removed.
• When points are refunded or charged back, the corresponding points (including bonus points) are deducted from your balance. If they were already spent, your balance may become negative and must be topped up before you can unlock with points again.

6. How to request a refund

Email support@zhiwoxingqiu.com with:

• your order number (shown on the checkout page, the payment confirmation email, or the order list on your "Me" page; it starts with CRC or CRW),
• the payment date, amount, and method (TWD / USD),
• the reason for your request.

We reply within 2 business days. Approved refunds are returned via the original payment provider, usually within 5–10 business days; the exact timing depends on your card issuer.

7. Billing disputes

If you have a question about a charge, please contact us first and we will look into it promptly. For orders already under a bank dispute (chargeback), the bank's outcome prevails, and related access may be suspended during the investigation.

8. Changes to this policy

We will post any changes on this page and update the version and effective date. Purchases completed before a change are governed by the version in force at the time of purchase.